We stand behind the quality of our custom promotional products
At Maven Promo, we take pride in delivering high-quality custom promotional products. While our items are personalized specifically for you and generally non-returnable, we understand that issues can arise. We're committed to making things right when problems occur.
If there's a defect or error on our part, we'll remake your order at no additional cost or provide a full refund.
Understand what can and cannot be returned
Products with manufacturing defects or printing errors are eligible for free replacement or full refund.
If we shipped the wrong item or incorrect customization, we'll replace it at no charge.
Items damaged during shipping are eligible for replacement. Report damage within 48 hours of delivery.
Personalized/custom items are non-returnable unless defective or incorrect.
Due to the custom nature of our products, we cannot accept returns for buyer's remorse.
Products that have been used, washed, or altered are not eligible for return.
Follow these simple steps to initiate a return
Email us within 7 days of receiving your order to initiate a return request.
Our team will review your case and provide authorization if applicable.
Package items securely and ship back using the provided instructions.
We'll process your refund or replacement once items are received.
Contact our customer service team and we'll help resolve any issues with your order.